About Us

At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.

With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.

Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.

About the Opportunity

We are seeking a reliable and professional Customer Support Associate to provide support to customers via email, chat, and phone outside regular business hours. This role is ideal for someone who is highly responsive, detail-oriented, and able to work independently in a fast-paced SaaS environment.

Responsibilities

• Respond to incoming customer emails, chats, and calls in a timely and professional manner.
• Address customer questions, issues, and concerns after hours, ensuring accurate and helpful support.
• Handle product, service, and pricing inquiries from both prospective and existing clients.
• Assist with scheduling demonstrations and coordinating follow-ups when needed.
• Update customer records, prepare quotes and invoices, and support basic account administration.
• Process payments and maintain accurate documentation of customer interactions.
• Escalate complex issues to the appropriate internal team when necessary.
• Deliver a positive customer experience while maintaining professionalism and urgency.

Qualifications

• At least 3 years of experience in customer support, client services, or a related role.
• Experience in SaaS, tech, or service-based environments is an advantage.
• Strong written and verbal English communication skills.
• Comfortable supporting customers across email, chat, and phone.
• Able to work independently with minimal supervision.
• Highly organized, detail-oriented, and dependable.
• Familiarity with invoicing, payment processing, CRM tools, or helpdesk systems is a plus.
• Must be willing to work after hours between 3PM-7PM Manila Time (aligned with AEST).

Preferred Experience

• Prior experience handling after-hours or off-shift support.
• Experience supporting sales inquiries or booking product demonstrations.
• Exposure to remote work or flexible schedules.

Why You’ll Love Working Here At Amped HQ, we put people first. Built on growth, innovation, and teamwork, we give our team members the space to do their best work, the support to thrive, and the recognition they deserve. With a collaborative culture and a commitment to personal and professional development, you’ll be part of a company that truly cares about your success and well-being.

Here’s what you can look forward to:

• Permanent work-from-home setup – Enjoy flexibility and comfort while staying productive.
• Competitive salary package – Earn what you deserve for the value you bring.
• Clear career growth opportunities – Continuous learning and well-defined pathways for advancement.
• Supportive international team – Collaborate with passionate, high-performing professionals across the globe.
• Direct access to senior management – Make an impact and have your voice heard.
• Focus on personal development – Grow your skills and explore areas that excite you.
• Annual performance appraisals – Transparent reviews that celebrate achievements and guide growth.
• Monthly gratitude events with potential incentives – Celebrate wins, milestones, and the people behind them.

Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it! Apply now to meet our talent acquisition team!