Account Officer – iGaming Specialist

📌 Job Summary

We are looking for a detail-oriented and proactive Account Officer with focus on the iGaming industry. You will support daily management of partner accounts, affiliates, and operators, ensure smooth communication, and make sure all activities follow gaming regulations and responsible gambling standards. This role is ideal for someone with industry knowledge who wants to build a career in account management.

✅ Key Responsibilities

  • Act as the main point of contact for assigned accounts, responding to inquiries promptly and professionally
  • Assist in documentation and game approvals to be submitted to PAGCOR
  • Represent the company for any game walkthrough with PAGCOR for partner operators.
  • Help resolve account-related issues, technical concerns, and payment matters by coordinating with support, finance, and compliance teams
  • Prepare daily/weekly/monthly reports on account status, performance, and growth
  • Ensure all operations comply with local and international gaming laws, licensing rules, and responsible gambling policies
  • Update records in CRM systems and maintain accurate documentation for all accounts
  • Stay informed about industry trends, competitor offers, and regulatory changes
🎓 Qualifications & Requirements
  • Education: Bachelor’s degree in Business Administration, Marketing, or related field; relevant experience may be considered in place of a degree.
  • Knowledge and Experience: At least 6 months to 1 year of online gaming account support or coordination experience. Basic understanding of PAGCOR regulatory requirements. Prior knowledge of the casino or iGaming industry is highly preferred
  • Language: Excellent oral and written communication skills in English;
  • Skills: Good communication skills, basic data analysis, proficiency in MS Office and CRM tools, ability to work under pressure. Strong work ethic and results-oriented mindset.
  • Traits: Organized, reliable, customer-focused, and able to maintain strict confidentiality
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