Account Representative & Logistics Administrator

August 14, 2026

About The Company Our client is a U.S.-based group that builds and supports customer-focused businesses in the chemical and specialty materials industry. They prioritize operational excellence, process accuracy, and clear communication, with internal teams managing vendor relationships and strategic decisions, while remote operations roles keep systems, documentation, and workflows running smoothly. About The Role The Account Representative & Logistics Administrator serves as a key operational support resource for the Customer Service and Logistics teams. This role is responsible for maintaining accurate ERP records, supporting sales order processing, organizing shipment documentation, managing customer and vendor data, and ensuring operational information is complete and up to date. By handling administrative and system-related tasks, this position enables the U.S.-based team to focus on customer relationships, problem-solving, and strategic initiatives. Responsibilities Customer Service Support <ul><li>Sales Order Management: Create new Sales Orders in the ERP system and maintain accurate, up-to-date order records.</li><li>Customer Account Administration: Create and maintain customer accounts within the ERP system, ensuring data accuracy and completeness.</li><li>Customer Data Maintenance: Assist with updating customer account information, order details, and other customer service records.</li><li>Administrative Support: Support customer service activities, including pricing updates and general account administration. </li></ul>Logistics Support <ul><li>Shipment Documentation: Create and maintain digital shipment folders containing Bills of Lading (BOLs), Safety Data Sheets (SDS), Certificates of Analysis (COAs), and other shipping documentation.</li><li>Shipment Tracking: Maintain shipment tracking information and status updates within the ERP system.</li><li>Purchase Order Support: Research purchase order billing inquiries and coordinate follow-up with vendors and internal departments.</li><li>Vendor Administration: Create and maintain vendor records within the ERP system.</li><li>Logistics Coordination: Support freight documentation and maintain accurate logistics records. </li></ul>Pricing & Data Maintenance <ul><li>Pricing Updates: Update pricing records in spreadsheets and the ERP system using provided information.</li><li>Price Letters: Generate customer price letters and ensure pricing consistency across all systems.</li><li>Data Integrity: Perform routine data audits to maintain accurate and reliable ERP records. </li></ul>Documentation & Process Support <ul><li>Process Documentation: Assist with maintaining and updating Standard Operating Procedures (SOPs), training materials, and process documentation.</li><li>Continuous Improvement: Support process improvement initiatives by documenting workflows and identifying opportunities to increase operational efficiency. </li></ul>Competencies And Qualifications Must-Have <ul><li>ERP Proficiency: Hands-on experience using NetSuite or a comparable ERP system.</li><li>Customer Service or Operations Support: Experience supporting customer service, sales administration, logistics, or operational workflows.</li><li>Sales Order Processing: Experience creating and maintaining Sales Orders and customer records within an ERP system.</li><li>Spreadsheet Skills: Proficient in Microsoft Excel or Google Sheets for tracking, reporting, and data maintenance.</li><li>Data Accuracy: Strong attention to detail with a commitment to maintaining accurate system records.</li><li>Organization & Time Management: Ability to prioritize multiple tasks while meeting deadlines.</li><li>Communication & Collaboration: Strong written and verbal communication skills with the ability to work effectively across cross-functional teams.</li><li>Independent Work Style: Able to work independently while collaborating effectively with remote teams. </li></ul>Nice-to-Have <ul><li>Experience supporting logistics operations, shipment tracking, or transportation documentation.</li><li>Experience creating customer price letters or maintaining pricing data.</li><li>Experience managing customer or vendor master records.</li><li>Experience within distribution, manufacturing, chemical, or product-based industries.</li><li>Exposure to ERP workflow optimization or process improvement initiatives.</li><li>Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field. </li></ul>Key Qualities <ul><li>Organized – Effectively manages multiple priorities, documentation, and deadlines.</li><li>Detail-Oriented – Maintains a high level of accuracy across ERP systems and operational records.</li><li>Action-Oriented – Completes tasks promptly with minimal supervision.</li><li>Process-Driven – Follows established workflows while identifying opportunities for improvement.</li><li>Collaborative – Communicates effectively and works well across departments.</li><li>Adaptable – Thrives in a fast-paced, evolving business environment. </li></ul>What We Offer <ul><li>100% Remote Work – Work from anywhere in the Philippines.</li><li>Career Growth Opportunities – Gain hands-on experience, and continuous learning.</li><li>Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. </li></ul>Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER