Account Specialist, TikTok Shop, Amazon

Job Description:

  • Manage TikTok Seller Center across listings, catalog, vouchers, promotions, and account health.
  • Set up and run new follower vouchers, brand coupons, and minimum-spend promotions
  • Plan and execute Fulfilled by TikTok (FBT) inbound shipments: shipping plans, carton dimensions, label generation, delivery appointments, and tracking IDs.
  • Optimise storefront layout and category navigation for the target market.
  • Maintain SOP documentation for TikTok Shop ads and operations
  • Run the affiliate program from creator sourcing to activation, working to commission rates depending on client and category.
  • Build and prioritise creator lists, verify eligibility, and remove non-eligible creators before client approval.
  • Manage open collaboration and targeted outreach, aiming for steady weekly creator activations while controlling cost.
  • Coordinate product seeding to approved creators.
  • Set up and manage GMV Max campaigns, including uploading authorised, affiliate, and newly created videos into the campaign.
  • Manage TikTok ads spend against ROAS targets, scaling selectively where performance is strong.
  • Complete seller probation requirements (including the seller probation quiz) to move accounts out of incubation.
  • Run the operational setup for US TikTok Shop accounts where required, including VPN access for US-based platform work.
  • Build and maintain weekly scorecards covering GMV, new followers, voucher uptake, affiliate performance, ad spend, and ROAS.
  • Deliver weekly, monthly, and quarterly client reports that name the action or decision.
  • Support cross-channel reporting once Amazon training begins, including budget vs actuals and 12-month forecasts.
  • Attend client debriefs and contribute headline findings and next steps for your accounts.
  • Shadow senior Amazon specialists on Seller Central and Vendor Central work: listing optimisation, catalog, deals, promotions, and account health.
  • Progress to managing Amazon promotional calendars (Black Friday, Prime Day, Boxing Day, EOFY).
  • Build proficiency in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales and inventory forecasting.
  • Pair with category leads on weekly client debriefs to absorb how Amazon decisions get made at RocketAMS.

Requirements:

  • Hands-on experience managing TikTok Shop (Seller Center, affiliate program, FBT inbound, GMV Max, vouchers).
  • Strong forecasting, budgeting, and reporting skills in Google Sheets or Excel.
  • Ability to manage multiple client accounts independently and meet deadlines.
  • Strong analytical skills, able to translate performance metrics into actions.
  • Detail oriented and proactive, with experience documenting processes and improving workflows.
  • Willingness to train into Amazon Seller Central and Vendor Central as a second channel.

Benefits:

  • Competitive salary, commensurate with experience
  • Fully remote working environment
  • Paid Time Off
  • Comprehensive onboarding, training, and mentorship from ex-Amazon professionals
  • Professional development opportunities within a leading Amazon management agency
  • Private Health Insurance (after 12 months)
  • Career growth opportunities as the agency scales
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