Administration & Student Support Facilitator | Work From Home| Day 1 HMO

Elevate Education Quality Through Strategic Compliance and Holistic Student Support

Quality education relies on people who keep standards sharp, records accurate, and learners supported. The Administration & Student Support Facilitator helps an Australian RTO strengthen compliance, audit readiness, and training quality. With global impact across regulated education, this opportunity builds a long-term Emapta career with premium support, growth, balance, flexibility, and a top 1% experience for top 1% talent today.

Snapshot

  • Employment Type: Full-time
  • Work Setup: Permanent Work From Home
  • Shift: Day Shift (8:30am - 5:30pm), Weekends Off
Benefits
  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Day Shift schedule
  • Fixed weekends off
  • Permanent WFH arrangement
  • A ₱30,000 sign-on bonus is offered: ₱15,000 upon hire and ₱15,000 after successful completion of probation.
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment
Qualifications
  • 3 to 5 years of experience in Australian RTO administration, compliance, or quality assurance
  • Proficiency in Student Management Systems (SMS) and Learning Management Systems (LMS), preferably aXcelerate, Canvas, or similar platforms
  • Knowledge of Training and Assessment Strategy (TAS) administration
  • Knowledge of self-assurance processes and audit preparation activities
  • Understanding of ASQA regulatory requirements
  • Capability to manage compliance documentation and evidence repositories
Technical Skills
  • Knowledge of the Australian Vocational Education and Training (VET) sector and Registered Training Organisation (RTO) environment
  • Experience maintaining compliance documentation, evidence registers, and quality assurance records
  • Strong Microsoft Office skills, including Excel, Word, Outlook, Teams, SharePoint, and OneDrive
  • Strong document management, version control, and record-keeping skills
  • Experience maintaining compliance trackers, action registers, and reporting schedules
  • Ability to coordinate audit evidence collection and stakeholder inputs
  • High attention to detail and ability to work within structured compliance frameworks
  • Ability to use AI tools, such as ChatGPT or Microsoft Copilot, to support productivity and documentation tasks
Responsibilities
  • Support compliance and self-assurance activities aligned with the Standards for RTOs and ASQA requirements
  • Maintain compliance registers, risk registers, evidence repositories, and document control systems
  • Coordinate the collection of compliance evidence and documentation from internal stakeholders
  • Support audit readiness activities, including preparation for ASQA audits and regulatory requests
  • Maintain policies, procedures, Training and Assessment Strategies (TAS), validation records, and industry engagement evidence
  • Track corrective and preventative actions (CAPA) and continuous improvement activities
  • Monitor trainer and assessor credentials and workforce compliance requirements
  • Support third-party management, marketing compliance, and regulatory obligations
  • Coordinate internal reviews, validation activities, and quality assurance processes
  • Provide general administrative support, records management, and stakeholder coordination
About the Client Our client is a respected Australian education and training organization with more than two decades of experience delivering nationally recognized qualifications that help individuals adv
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