Application Support

Application Support Specialist Key Responsibilities: - Ensure smooth business application service operations by resolving issues in a timely manner. - Facilitate smooth transition of application features from development to production environments. - Actively develop continuous improvement initiatives and optimization of business application service operations. - Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users. - Effectively communicate to stakeholders as part of incident/problem management. - Manage escalations related to operational topics. Skills and Experience: Must have: - 7-8 years of experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus) - Experience with incident and problem management - Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. - Strong in agile delivery, with release management experience and engineering exposure - Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail. - Experience or active personal learning in Artificial Intelligence Good to have: - Knowledge in cloud services, preferably AWS - Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.) - Experience in supporting SaaS systems (e.g. SAP) - Knowledge in programming languages, Java and Python - Experience in using ServiceNow, Jira, Confluence, or other similar tools

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