Back Office & Customer Support Associate (Work From Home)

Work Setup: Work From Home (WFH) after successful completion of a 30-day onsite training at our Ortigas office.

We are looking for a detail-oriented and customer-focused professional to join our growing team. This role combines back-office operations and customer support, making it ideal for individuals who enjoy administrative work while providing exceptional customer service.

Key ResponsibilitiesBack Office Operations

  • Manage internal task queues and ensure timely completion of assigned work.
  • Process refund transactions accurately based on approved requests.
  • Perform general back-office and administrative support tasks.
  • Link incoming emails to the appropriate customer accounts within internal systems.
  • Review and filter spam or irrelevant communications.
  • Organize and prioritize workload to ensure operational efficiency.
  • Process, update, and transfer customer information across multiple systems.
  • Enter and maintain customer data provided by the Sales/Closers team into required forms and databases.
  • Transfer information from JotForms and spreadsheets into customer questionnaires and internal platforms.
  • Ensure all records, forms, and databases are accurate, complete, and updated, including scheduled weekly updates.
  • Maintain high standards of accuracy, confidentiality, and data integrity.
  • Perform other administrative and back-office duties as assigned.
Customer Support
  • Respond to customer inquiries via email, live chat, and social media using Zendesk.
  • Provide professional, timely, and accurate assistance to customers.
  • Resolve customer concerns and coordinate appropriate solutions.
  • Assist customers with:
  • Order inquiries and placement
  • Refund and exchange requests
  • Product and service-related questions
  • Maintain a thorough understanding of VShred products, programs, systems, and company policies.
  • Identify opportunities to recommend or upsell products and services when appropriate.
  • Meet daily productivity, quality, and performance targets.
  • Escalate complex issues and report recurring customer concerns to the Team Manager.
  • Deliver an exceptional customer experience through professionalism, empathy, and effective communication.
  • Complete end-of-day reports and ensure proper handover of pending concerns.
  • Perform other customer service responsibilities as assigned.
Qualifications
  • Previous experience in customer service, back-office support, or administrative roles is an advantage.
  • Excellent written English communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work independently in a fast-paced environment.
  • Proficient in Microsoft Office and Google Workspace.
  • Experience using Zendesk or similar CRM platforms is an advantage.
  • Reliable internet connection and a suitable work-from-home setup after training.
Pay: Php22,000.00 - Php26,000.00 per hour

Benefits

  • Additional leave
  • Company Christmas gift
  • Paid training
  • Pay raise
  • Work from home
Application Question(s):
  • If shortlisted, please indicate your preferred date and time for a short phone interview.
  • If selected, are you available to start on or before July 20, 2026?
Work Location: Hybrid remote in Pasig
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