Bilingual Content Moderation – Farsi, English

Job Description:

  • Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.
  • Moderate and remove content that violates platform guidelines, including but not limited to hate speech, graphic violence, nudity, and illegal activities.
  • Evaluate user reports and escalations regarding inappropriate content and take appropriate action in a timely manner.
  • Monitor and respond to user inquiries, feedback, and concerns related to content moderation.
  • Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools.
  • Stay updated on industry trends, best practices, and emerging risks related to content moderation.
  • Document and maintain accurate records of moderation actions and decisions.

Requirements:

  • Strong communication skills in English and Farsi.
  • Previous experience in content moderation, community management, or a related role is preferred.
  • Strong understanding of online safety, privacy, and legal issues related to content moderation.
  • Excellent judgment and decision-making skills, with the ability to quickly assess and address complex content issues.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with users and colleagues.
  • Detail-oriented and able to work efficiently in a fast-paced environment.
  • Familiarity with content moderation tools and platforms is a plus.

Benefits:

  • Peak Support offers all the convenience of working from home
  • exceptional service to our clients
  • encouraging and performance-driven culture
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