BRAND COMPLIANCE & PUBLISHER OPERATIONS COORDINATOR

Job Title: Brand Compliance & Publisher Operations Coordinator

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek. 🌟

We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.

At C9 Staff, we don’t treat our team as mere headcounts; we root for your growth and success every step of the way. 🚀

So, are you ready to be our next success story? 😊

The Opportunity:

Join our team as a Brand Compliance & Publisher Operations Coordinator, where your detail-oriented mindset and organizational skills will play a crucial role in ensuring advertising compliance and seamless publisher operations. This role involves working closely with the compliance specialist to monitor email campaigns, track issues, and support operational workflows while maintaining data accuracy and system efficiency.

Compliance Monitoring Support:

• Daily Campaign Oversight 📊: Assist the compliance specialist with monitoring third-party email campaigns, social media, and other advertising channels
• Issue Logger 📝: Review emails and document compliance issues in tracking systems with precision
• Non-Compliance Identifier 🔍: Detect non-compliant activities, such as missing opt-out links or unapproved creatives, and escalate as necessary
• Manual Checker ⚙️: Conduct manual compliance checks to ensure accurate reporting and resolution
• Tracker Manager 📂: Maintain tracking systems for publisher activity, suppression file downloads, and global opt-outs

Publisher Operations:

• Contact Organizer 📞: Maintain and update publisher contact information, ensuring accuracy and reducing duplicates
• CRM Specialist 🗄️: Consolidate duplicate publishers or aliases within CRM systems
• Correspondence Logger ✉️: Log email correspondence with publishers and ensure records are up-to-date
• Automation Troubleshooter 🚀: Monitor and resolve issues in automated workflows to maintain efficiency
• Board Auditor 🛠️: Audit and organize project management boards (e.g., Monday.com) to ensure data integrity
• Workflow Builder 🔗: Create workflows, custom fields, and automations for campaign setups
• Metrics Reporter 📈: Generate and share detailed reports on publisher activity, correspondence, and compliance metrics

Operational Task Management:

• Timeline Tracker 🕒: Monitor timelines, deliverables, and workflows across multiple tools to ensure deadlines are met
• Task Follow-Up Expert ✅: Collaborate with internal teams to confirm task ownership and timely completion
• Action Item Tracker 📋: Recap meetings, log action items, and track progress to ensure all tasks are completed
• Cross-Department Collaborator 🤝: Work across departments to align priorities and project needs effectively

Data Integrity and Reporting:

• Report Compiler 📊: Compile reports on compliance and publisher operations for internal use
• Metrics Analyst 📈: Track and analyze key metrics to identify trends and areas for improvement
• Process Enhancer ⚙️: Identify and recommend opportunities for improving workflows, processes, and systems

Who You Are:

• Detail Detective 🔍: Exceptionally organized with a sharp eye for spotting compliance issues across various channels.
• Tool Proficient 🛠️: Familiarity with compliance tools like Optizmo and Lashback is preferred, but training will be provided. Comfortable using monitoring tools such as Google Alerts and performing manual checks when necessary.
• Regulations Savvy ⚖️: You understand email marketing regulations like CAN-SPAM and paid media compliance requirements and can apply these effectively to your work.
• Effective Communicator 🗣️: You have excellent written and verbal communication skills, making it easy to collaborate with publishers and report findings to the team.
• Proactive and Adaptable 🌟: You’re quick to identify non-compliance, escalate when needed, and adapt to new tools or processes to ensure standards are met.
• Team-Oriented 🤝: You work well with others, contributing to a collaborative environment while staying focused on delivering high-quality compliance oversight.

Our Ideal Team Member:

• Cares Deeply ❤️: Demonstrates a genuine interest in their work, as it reflects in the quality of the output
• Commits Fully 📝: Ensures tasks are completed as promised, without unnecessary delays
• Communicates Clearly 🗨️: Maintains clear and prompt communication with project managers and teammates
• Radiates Positivity 🌞: Brings a can-do spirit to work, fostering a supportive and upbeat team environment
• Collaborates Willingly 🤝: Works closely with cross-functional teams, including designers and project managers
• Seeks Growth 🌱: Commits to personal and professional development, staying updated with industry trends

• At least 50 mbps stable Internet connection
• Back-up internet
• At least 8GB RAM
• Core i5 or higher processor
• Perfectly working webcam
• Perfectly working mic and audio
• Organized Workstation

• 100% Work from Home 💯
• Monthly Grocery Allowance
• Monthly Internet Allowance
• Monthly Electricity Allowance
• Personal Medical Insurance
• Personal Dental Insurance
• Paid Leaves
• Paid Holidays