Call Center Agent Social Media
<p> <strong>ajb Remote Working Arrangement:</strong></p> <ul> <li>Remote work refers to a work arrangement where employees perform their job duties from home.</li> </ul> <p></p> <p> <strong>Strategic Competencies:</strong></p> <ul> <li>Ensure understanding of the strategic objective for the Bank and support in achieving the department’s strategy and related strategic plans.</li> </ul> <p></p> <p> <strong>Core Responsibilities:</strong></p> <ul> <li>Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.</li> <li>Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.</li> <li>Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.</li> <li>Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.</li> <li>Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.</li> <li>Inform customers clearly of available products, services, and relevant bank policies and procedures.</li> <li>Gather and document customer feedback, complaints, and escalation details accurately in the call center system.</li> <li>Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.</li> <li>Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.</li> <li>Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.</li> </ul> <p></p> <p> <strong>Qualifications & Experience:</strong></p> <ul> <li>Bachelor’s in Business Administration, Banking, or a relevant major.</li> <li>A relevant Professional Certificate is preferred.</li> <li>No experience is needed with Bachelor’s degree or around 1 year of experience with Diploma’s degree.</li> <li>Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.</li> </ul> <p></p> <p> <strong>Key Skills:</strong></p> <ul> <li>Customer-Centric Approach</li> <li>Customer Complaint Resolution</li> <li>Regulatory Compliance and Risk Awareness</li> <li>Product Knowledge</li> </ul> <p> Upgrade to Premium to see salary and compensation for all jobs.</p> <p> <strong>Location</strong><br />الرياض, الرياض السعودية</p>
