Casting Specialist – Content Moderation

Job Description:

  • Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings
  • Request, collect, and analyze additional information or verification from job posters
  • Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating when necessary
  • Assess user legitimacy using background checks, IDs, independent research, investigations, and verification materials
  • Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions
  • Investigate scam complaints and inappropriate behavior reports, including decisions on client removal
  • Copy-edit and optimize job posts to align with business objectives
  • Manage ticket-queue pipelines, prioritizing incoming job posts by importance and timeliness
  • Source missing information and enter job details from employers and third parties for publication
  • Educate and assist clients with job-posting and application-management tools
  • Address customer service issues requiring specialized casting knowledge
  • Guide and train clients on casting tools and troubleshoot issues
  • Collaborate with customer service, account management, and business development departments
  • Support research projects and triage escalated customer-service tickets
  • Review job database reports for jobs requiring attention, recategorization, or early expiration
  • Assist team members with training, troubleshooting, and escalated cases
  • Perform other assigned responsibilities and tasks

Requirements:

  • Self-directed, efficient, and able to work autonomously
  • Demonstrated experience handling a high volume of specialized content and users
  • Highly organized, detail- and deadline-oriented
  • Able to evaluate information and make decisions independently
  • Advanced written and verbal communication skills adaptable to various personalities and seniority levels
  • Excellent copy-editing, fact-checking, proofreading, and research skills
  • Good data-entry, account-management, and client-support skills
  • Technical acuity with online casting and hiring technology
  • Strong analytical skills for assembling and interpreting data to assess content validity
  • Willingness to learn about film, TV, theater, commercial production, performing arts, marketing, and casting; knowledge of these areas is a bonus
  • Availability for a shifting schedule from 12AM–9AM
  • Must bring your own device

Benefits:

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off
  • Birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Experience infinite fun so you can have infinite growth
  • Bring Your Own Device
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