Chat Support (Blended Account) - Earn up to 27k w/ 35k Sign-On Bonus

About the Role

Join our team as a Customer Support Representative / Chat Support Specialist and assist customers through chat and digital channels. Build your skills and grow your career in a fast-paced, supportive environment.


Key responsibilities

  • Respond to customer inquiries primarily through chat and digital channels

  • Handle customer concerns and provide accurate information and solutions

  • Provide voice support for approximately 20% of customer interactions

  • Assist with basic troubleshooting and account-related concerns

  • Maintain a professional and customer-friendly approach across all interactions

  • Accurately document customer conversations, concerns, and resolutions

  • Meet quality, productivity, and customer satisfaction targets


What we're looking for

  • At least 6 months of customer-facing work experience, such as cashier, service crew, retail, sales, or other related roles

  • OR at least 6 months of BPO experience

  • Strong communication and customer service skills

  • Good problem-solving abilities and a positive attitude

  • Willing to work onsite and on a shifting schedule

  • Willingness to learn and adapt in a fast-paced environment


What we offer

  • Up to ₱27,000 salary package

  • with 35,000 Sign-On Bonus

  • HMO and other benefits

  • Career growth and advancement opportunities

  • Supportive and collaborative work environment

  • Training and development opportunities


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