CICS Systems Programmer

Role Summary: We are seeking a CICS systems programmer, an IT professional responsible for the installation, maintenance, and tuning of the Customer Information Control System (CICS) on IBM's z/OS mainframe operating system. Duties and Responsibilities: - System installation and maintenance: Installing, configuring, and upgrading CICS Transaction Server and related software using the System Modification Program Extended (SMP/E). This includes applying vendor patches, fixes, and new product releases. - Performance and capacity management: Monitoring system performance, identifying bottlenecks, and tuning CICS regions to ensure they meet service level agreements (SLAs). Activities include analyzing performance data using tools like SMF and OMEGAMON. - Problem resolution: Troubleshooting and debugging complex system and application issues, often involving the analysis of system dumps and working with software vendors. - Developer support: Providing technical support to application development teams, including setting up and managing CICS regions and defining application resources. - System integration: Working with other z/OS systems programmers to integrate CICS with other mainframe subsystems, such as DB2 (database management) and MQ (messaging). - Disaster recovery and security: Assisting in the planning, testing, and execution of disaster recovery procedures and implementing security protocols using tools like RACF. - The role typically involves supporting mission-critical applications that require 24/7 availability. As such, an engineer will be expected to participate in on-call rotations and perform after-hours or weekend work to support system maintenance and minimize disruption. - The work environment is dynamic and highly collaborative, requiring interaction with different IT and business teams. Qualifications: - Has Bachelor’s or Master’s degree in Computer Science, IT, or any related field. - Has 5+ years of overall experience in CICS support - Strong working knowledge of z/OS operating system and its utilities, including JCL, TSO/ISPF, and SMP/E. . - Experience with CICS monitors and management tools, e.g. Omegamon, Mainview, TMON - Knowledge of related technologies: Familiarity with other core mainframe products such as DB2, IMS, and MQ Series. - Must be amenable to work on a 24x7 model or rotational shift (shifting – morning, mid, and night). - Must be amenable to work in a hybrid work setup (3x a week RTO in Makati office)

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