Content Moderation Trust Safety

<p>Join our Trust & Safety team to help keep online platforms secure and compliant. As a Content Moderator, you will review user-generated content—including images, videos, text, and livestreams—against platform policies, identifying and acting on violations with speed and accuracy.</p> <p>Location: Ranchi, Jharkhand<br /> Employment type: Full-Time<br /> Level: Moderator / Senior Moderator<br /> Experience: 1–3 years</p> <p>**Responsibilities**<br /> – Review user-generated content (images, video clips, text posts, and comments) against client platform policies.<br /> – Categorize content accurately: approve, remove, escalate, or send for secondary review.<br /> – Meet daily productivity targets while maintaining accuracy above the required SLA level.<br /> – Identify and escalate urgent content (self-harm, CSAM, terrorism, illegal activity) within the defined SLA (typically within 2 hours).<br /> – Record all moderation decisions correctly in the moderation tool for audit and reporting.<br /> – Attend weekly calibration sessions to stay aligned on policy interpretation.<br /> – Provide QA input on edge cases and policy gray areas.<br /> – Maintain confidentiality for all platform content and user data reviewed.</p> <p>**Requirements**<br /> – 1–3 years of experience in content moderation, trust & safety, or online policy enforcement.<br /> – Strong reading comprehension and attention to detail.<br /> – Ability to make consistent, policy-based decisions quickly under high-volume pressure.<br /> – Emotional resilience, as the role may involve graphic or disturbing content (structured well-being support is provided).<br /> – Basic proficiency in English; additional regional language skills are valued.<br /> – A graduate degree preferred; 10+2 with relevant experience considered.</p> <p>**Nice to Have**<br /> – Experience moderating video, livestream, or social media content specifically.<br /> – Familiarity with content moderation tools (e.g., Jira-based queues, Brainware, or similar).<br /> – Knowledge of CSAM reporting requirements and platform policy frameworks.</p> <p>**About Ayuda Solutions**<br /> Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of service excellence, we support enterprises across 11 industries—from BFSI and healthcare to hi-tech and e-commerce—combining AI automation with expert human operations. </p> <p>With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we build careers—not just jobs. 68% of our managers started as team members and grew with us.</p> <p>**Ready to Apply?**<br /> Send your CV and a brief note explaining why you’re a good fit. We respond to every application within 3 business days.</p> <p>**Role Details**<br /> – Department: Operations<br /> – Location: Ranchi<br /> – Type: Full-Time<br /> – Level: Moderator / Senior Moderator<br /> – Experience: 1–3 years </p> <p>**What We Offer**<br /> – Structured well-being support program and access to confidential counseling<br /> – Night shift differential pay<br /> – Health insurance for you and your family<br /> – Performance-based incentives<br /> – Clear progression to Senior Moderator, QA Analyst, and Policy Specialist roles</p>

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