Content Moderator / Ads Compliance Analyst | Nightshift | Hybrid | Contractual

Work Set-up: Hybrid (1-3 months pure onsite for training) / Night shift in IBEX Shaw

About the role

You'll review ads served inside the app against our content and advertising policies, flagging anything that's misleading, unsafe, or doesn't meet our standards. You'll also support our Social Team by monitoring and responding to customers across social platforms using Sprout Social.

Key responsibilities

  • Review incoming app ad creative (images, video, and copy) against advertising and content policies.

  • Approve, reject, or escalate ads based on clear guidelines — and know when a judgment call needs a second opinion.

  • Spot policy violations such as misleading claims, inappropriate content, prohibited categories, or brand safety risks.

  • Document review decisions accurately and consistently in our review tools.

  • Track review volume and turnaround against daily targets.

  • Flag emerging trends or gaps in ad content to help improve our policies over time.

  • Collaborate with the Trust & Safety and Ad Operations teams on escalations and policy questions.

  • Regularly monitor multiple queues in Sprout Social

  • Craft responses tailored to each customer

  • Proactively flag trends to the Social Team, such as repeated mentions of an issue with a specific Tile or feature.

  • Engage with customers in real time across platforms like Facebook and Twitter/X, inviting them to continue the conversation through Customer Care/Social Support channels.

Qualifications

•     2-3 years of experience in content moderation, ad review, trust & safety, or a similar quality-review role.

•     Sharp attention to detail and comfort making fast, consistent decisions.

•     Strong written English and clear, professional communication.

•     Comfort working independently in a remote setting with performance targets.

•     A reliable internet connection and a personal computer.

•     Familiarity with digital advertising, app ecosystems, or online safety policies is a plus.

•     Experience with Sprout Social or similar social media management tools is a plus.

•     Comfortable engaging with customers in real time on public social platforms like Facebook and Twitter/X.

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