CSR Email Support (Logistics/Warehouse/Order Management) WFH, Flexitime

About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support.

Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

Key Responsibilities:

  • Inquiry & Order Handling: Manage incoming B2B sales inquiries exclusively via email and web portals. Handle price quotes, order processing, and invoicing.
  • Customer & Sales Support: Provide prompt email updates on product details, pricing, stock levels, and delivery tracking. Assist the sales team with daily admin tasks.
  • Logistics & Data Admin: Monitor global web orders, maintain accurate customer records, and pass picking slips directly to the warehouse team.
  • Finance & Team Support: Help the accounts team with billing and tracking payments. Assist with general clerical tasks and team event planning.

Qualifications:

  • Experience: 3+ years in B2B customer support or internal/external sales.
  • Technical Skills: Comfortable using CRM platforms (e.g., Dynamics 365) and ERP systems (e.g., MYOB Advanced).
  • Communication: Strong professional written communication skills (email-focused).
  • Education: A background in science is a plus.
Why you should join our team! Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

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