Customer Assistant - Academy Leaning & Development Assistant - Brent Cross

Overview

To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.

Responsibilities

  • Develop remarkable people
  • Support coordination of all development programmes including employability schemes for customer assistants
  • Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
  • Ensure all regional learning hubs and the academy facilities are maintained to a high standard
  • Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
  • Offer exceptional levels of service to all colleagues and visitors across the academy
  • Delivering regional buddy upskilling where required
  • Deliver upskilling to Induction facilitators in standalone hubs where required
  • Listen and act on colleague feedback to make this a great place to work, with the support of BIG
  • 100% accurate execution
  • Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
  • Build key stakeholder relationships across Centre of Expertise, externally and Region
  • Utilise digital tools to manage academy learning capacity
  • Drive high performance
  • Act as subject matter expert for onboarding and My Welcome
  • Support the delivery and completion of Compliance Learning across the region
  • Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Qualifications

  • Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Adapting to change
  • Ability to learn new ways of working quickly and be able to deliver relevant information
  • Able to confidently deliver information in a public forum and ensure attendees\' understanding
#J-18808-Ljbffr Salary: GBP 24000 - 36000 per year
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