Customer Care Representative – Voice and Non-Voice

Job Description:

  • Respond to customer inquiries through phone, chat, and email in a professional and friendly manner
  • Provide accurate product or service information and troubleshoot customer concerns
  • Process requests, document interactions, and update customer records
  • Escalate complex cases to appropriate teams while ensuring proper follow up
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction
  • Maintain up to date knowledge of company products, services, policies, and processes
  • Handle customer feedback, complaints, and special requests with empathy and problem solving
  • Contribute to a positive customer experience by consistently delivering high quality service

Requirements:

  • 2 to 5+ years of experience in customer service, contact center support, or similar roles
  • Strong communication skills in English, both verbal and written
  • Ability to handle phone calls, chat conversations, and email tickets efficiently
  • Excellent listening, problem solving, and customer handling skills
  • Experience using CRM systems, help desk platforms, or customer support tools
  • Ability to remain calm and patient in challenging customer interactions
  • Strong attention to detail and accurate documentation skills
  • Adaptability to process changes, new tools, and evolving workflows

Benefits:

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