Customer Order Processing & Returns Coordinator
Job Category: Customer Service | JR-21400
Job Location: Angeles City, Pampanga
Expand your skills and grow your career by being part of a growing UK-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role!
Location / Shift Angeles City, UK Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position Job Summary We are seeking a highly organised and detail-oriented Customer Order Processing & Returns Coordinator to join our team.
This is a fully remote position responsible for processing customer orders received via email, managing customer returns, issuing order acknowledgements, and collaborating effectively with a remote team to ensure exceptional customer service and operational efficiency. The successful candidate must demonstrate excellent attention to detail, strong communication skills, and a commitment to achieving 100% order accuracy.
Key Responsibilities
- Process customer orders received via email accurately and efficiently into the company’s order management system.
- Review incoming orders for completeness, accuracy, pricing, and delivery requirements.
- Ensure 100% order accuracy at all times.
- Generate and send order acknowledgements to customers promptly.
- Monitor order progress and liaise with relevant departments to resolve any issues.
- Manage customer returns from initial request through to completion.
- Process return authorisations and replacement orders where required.
- Maintain accurate records of orders, returns, and customer communications.
- Respond professionally to customer enquiries regarding orders, deliveries, and returns.
- Work closely with colleagues across a remote team environment to support daily operational requirements.
- Escalate customer issues or discrepancies where appropriate.
- Contribute to the continuous improvement of order processing and customer service procedures.
- Adhere to company policies, procedures, and service standards.
- Previous experience in order processing, customer service, sales administration, or a similar role.
- Excellent attention to detail with a proven ability to maintain high levels of accuracy.
- Strong written and verbal communication skills.
- Experience using ERP, CRM, or order management systems.
- Competent in Microsoft Office applications, particularly Outlook and Excel.
- Ability to prioritise workload and manage multiple tasks effectively.
- Self-motivated and capable of working independently in a remote environment.
- Strong problem-solving skills and a proactive approach to customer service.
- Experience managing customer returns and order acknowledgements would be advantageous.
- Reliable and dependable.
- Highly organised.
- Customer-focused.
- Positive and professional attitude.
- Team-oriented with excellent remote communication skills.
- Committed to accuracy and quality in all aspects of work.
- Maintain 100% order accuracy.
- Process customer orders within agreed service level targets.
- Ensure timely acknowledgement of all customer orders.
- Deliver efficient and professional management of customer returns.
- Contribute positively to team performance and customer satisfaction.
The job is within an international environment.
Perks & Benefits
- In-house medical team and HMO coverage.
- A healthy workplace promotes collaboration and creativity.
- Clear growth strategies and learning opportunities to advance your career.
