Customer Service and Sales Support VA

Job Summary

We are a growing cleaning services company looking for a proactive Sales & Appointment Setting VA to own our customer intake and drive outbound growth. You'll be the first point of contact for incoming leads, manage bookings end-to-end, and run outbound campaigns to bring in new business. The ideal candidate has a strong phone presence, thrives on ownership, and has experience in cleaning or a related home/field-services environment.

Key Responsibilities

  • Handle inbound calls and capture lead details accurately
  • Book, confirm, and reschedule appointments to keep the calendar full and organized
  • Manage and maintain the CRM, ensuring all customer records and pipeline stages are up to date
  • Make outbound cold calls to prospective customers to generate new bookings
  • Plan and send email marketing campaigns to nurture and convert leads
  • Follow up with leads and customers to confirm details and reduce no-shows
  • Provide day-to-day operational support to keep intake and scheduling running smoothly
  • Track activity and report on bookings, follow-ups, and outreach results
Mandatory Skills:
  • Experience in cleaning services or an adjacent home/field-services business
  • Strong phone presence with confident, clear, and professional verbal communication
  • Proficiency with CRM and booking systems (Booking Koala experience strongly preferred)
  • Comfortable with both inbound customer handling and outbound cold calling
  • Dependable, detail-focused, and able to work independently
  • Strong communication skills, both spoken and written
  • Self-starter who can take ownership of intake and booking processes
Preferred Skills:
  • Hands-on experience with Booking Koala specifically
  • Background in appointment setting or sales support
  • Experience running email marketing campaigns
  • Familiarity with lead generation and outbound prospecting
  • Ability to manage multiple priorities at once
  • Comfort building and following SOPs for intake and scheduling
Why Join Us: This is a hands-on opportunity to take real ownership of a core part of a growing business. You'll have the autonomy to shape how intake and booking run, work closely with a supportive owner, and see the direct impact of your outreach on company growth. If you're a confident communicator who likes owning results, you'll thrive here.
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