Customer Service Representative (CSR) – Real Estate Backgound

Location: Remote

Schedule: Full-Time

Compensation: Competitive (based on experience)

About the Role

We are seeking an experienced Customer Service Representative (CSR) with exceptional communication skills to join our growing team. The ideal candidate is confident on the phone, customer-focused, highly organized, and experienced in managing follow-up systems to ensure leads and clients are consistently engaged.

Responsibilities

  • Handle inbound and outbound customer communications via phone, email, and text.
  • Build strong relationships with clients through professional and timely follow-ups.
  • Manage and maintain follow-up systems to ensure no lead or client is overlooked.
  • Schedule appointments and coordinate with customers as needed.
  • Update CRM systems and maintain accurate records of all interactions.
  • Resolve customer concerns and provide excellent customer service.
  • Meet performance and response-time expectations.
Qualifications:
  • Minimum of 2 years of Customer Service experience.
  • Excellent verbal and written English communication skills.
  • Proven experience using a structured follow-up system for leads, prospects, or customers.
  • Strong organizational and time-management skills.
  • Comfortable using CRM platforms, Google Workspace, and Microsoft Office.
  • Ability to multitask and work independently in a remote environment.
  • Reliable internet connection and professional work setup.
Preferred Qualifications:
  • Real Estate experience is a strong advantage.
  • Experience with lead nurturing, appointment setting, and client follow-up campaigns.
  • Familiarity with real estate CRMs and sales pipelines.
What We're Looking For: ✔ Outstanding communication skills

✔ Strong follow-up and relationship-building abilities

✔ Customer-focused mindset

✔ Professional phone etiquette

✔ Attention to detail and organization

✔ Self-motivated and dependable

If you have a strong customer service background, excellent communication skills, and experience managing follow-up systems, we'd love to hear from you. Apply today and join our growing team!

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