Customer Service Representative, Logistics

Job Description:

  • Serve as the day-to-day point of contact for assigned client accounts
  • Receive, review, and process incoming orders with accuracy before warehouse execution
  • Ensure all order details are correct and complete prior to handoff
  • Manage high-volume email and async communication across clients via email and WhatsApp
  • Coordinate shipment routing based on client and end-customer requirements
  • Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
  • Handle routing instructions and ensure shipments are dispatched correctly and on time
  • Generate and manage bills of lading, shipping labels, and compliance documentation
  • Ensure all shipments are fully documented and dispatch-ready
  • Maintain accurate records across the internal WMS and logistics tools
  • Act as the liaison between the client and the warehouse manager
  • Communicate order priorities, flag issues, and track fulfillment status
  • Resolve execution issues quickly and keep clients informed throughout

Requirements:

  • Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
  • Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
  • Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
  • Familiarity with warehouse management systems
  • Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
  • High attention to detail and a process-driven approach to managing multiple workflows simultaneously
  • Comfortable working in a Windows-based environment with VPN and remote desktop access
  • Availability to work EST business hours

Benefits:

  • Paid Time Off in accordance with company policy
  • Observance of Holidays per company guidelines
  • 100% remote setup so you can work wherever you're most productive
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