Customer Service Representative | Onsite Alabang | Send Your Resume Now

E-Solutions IT Services Job Description On-site - Muntinlupa, No Exp Required, High/Senior High School, Full-time. Key Responsibilities - Handle inbound customer inquiries via voice and written channels - Assist customers with account-related concerns and general inquiries - Provide accurate information while delivering an excellent customer experience - Document customer interactions clearly and follow established processes - Meet quality, productivity, and customer satisfaction targets Qualifications - Good to excellent English communication skills (voice and written) Experience - At least 1 year BPO experience is preferred - Open to candidates with no CSR experience Education - High School Graduate (Old Curriculum) - Senior High School Graduate or higher Other Requirements - Willing to work onsite in Alabang, Muntinlupa City Benefits - HMO coverage on Day 1 - HMO for up to 2 dependents - Leave credits + leave encashment - Performance incentive bonus - Annual performance increase - 14th month pay - Career growth and advancement opportunities - Paid training and continuous learning programs - Supportive and professional work environment - Competitive compensation, benefits, and incentives - Fresh graduates and career shifters are encouraged to apply. Job Type: Full-time

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...