Customer Service & Social Media VA

Job Summary: We're eager to welcome a polished and proactive Social Media & VIP Concierge Specialist to deliver a first-class experience to our high-value clients and guests. This dual-focus role brings together white-glove concierge support — handling bookings, reservations, and special requests — with hands-on social media management to grow the visibility of our properties. The right candidate is an exceptional communicator who anticipates needs, solves problems gracefully, and brings a creative eye to building an audience across platforms.

Key Responsibilities

  • Provide first-class concierge support to high-value clients and guests, fielding questions and anticipating their needs

  • Coordinate and manage property bookings from initial request through confirmation

  • Arrange reservations for restaurants, golf, excursions, and other premium guest experiences

  • Look into and present alternative options when a requested service or booking isn't available

  • Build and keep up professional relationships with restaurants, venues, and service providers

  • Set up, run, and grow dedicated social media pages for individual properties across Facebook and Instagram

  • Create and schedule branded content — photos, posts, and captions — to promote properties and drive bookings

  • Run social media campaigns to reach new audiences and pull in traffic outside traditional booking channels

  • Respond to comments, inquiries, and direct messages across social media platforms without delay

  • Treat sensitive client information with the utmost professionalism, discretion, and confidentiality

Mandatory Skills

  • Proven customer service or concierge experience, ideally with high-end or VIP clients

  • Excellent English communication skills, both written and verbal, with clarity under pressure

  • Experience managing social media accounts (Facebook, Instagram), including content creation and engagement

  • Strong organizational skills and the ability to multitask in a fast-paced environment

  • Able to handle confidential client information with professionalism and discretion

  • Proactive mindset with the ability to anticipate needs and resolve issues independently

  • Reliable, detail-oriented, and able to work independently

  • Strong communication skills and a warm, professional manner

Preferred Skills

  • Experience in luxury hospitality, travel, real estate, or another premium-service industry

  • Familiarity with TikTok and short-form content creation

  • Background in travel booking, reservations, or itinerary coordination

  • Track record of growing social media followings and running branding campaigns

  • Able to manage multiple platforms and projects at once

Why Join Us: This is a unique chance to be the welcoming face behind a premium, experience-driven brand while shaping its growing online presence. You'll enjoy variety, creative ownership, and the chance to make a real impact on both client satisfaction and audience growth. If you love taking care of people and bringing brands to life online, you'll thrive here.

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