Customer Service VA

Job Summary:
We are looking for a highly organized and detail-oriented Virtual Assistant to support the daily operations of a luxury beauty business. This role centers on responding to client inquiries with polished, professional communication, managing and maintaining CRM workflows in Dubsado, and keeping scheduling and inbox management running smoothly. The ideal candidate has excellent written English, a strong customer service mindset, and takes pride in creating a seamless, high-touch experience for discerning clients.

Key Responsibilities:

  • Respond to client inquiries promptly and professionally using pre-built proposal templates

  • Manage and apply CRM workflows within Dubsado to keep client communication organized

  • Troubleshoot basic Dubsado automation issues and keep workflows running smoothly

  • Send calendar invites and coordinate scheduling with clients and partners

  • Manage the inbox, ensuring timely responses to potential clients and event planners

  • Create detailed hair and makeup timelines for wedding days

  • Research hotel accommodations and travel logistics for destination bookings

  • Maintain accurate client records and follow up on outstanding inquiries

Mandatory Skills:

  • Excellent written English with a polished, professional communication style

  • Strong customer service mindset with a client-first approach

  • Highly organized and detail-oriented, with the ability to manage multiple tasks at once

  • Comfortable learning and working within CRM and workflow tools

  • Dependable, detail-focused, and able to work independently with minimal supervision

  • Strong communication skills and responsiveness

Preferred Skills:

  • Hands-on experience with Dubsado (CRM and workflow automation)

  • Familiarity with or interest in the hair, makeup, or beauty industry

  • Experience supporting luxury or high-end clientele

  • Familiarity with proposal and client onboarding workflows

  • Ability to manage multiple projects and priorities at once

Why Join Us:
This is a wonderful opportunity to become an essential part of a growing luxury beauty business where your organization and communication skills will directly shape the client experience. You'll enjoy flexibility, real ownership of your work, and the chance to grow alongside the business as it expands. If you take pride in delivering a seamless, high-touch experience, you'll feel right at home here.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...