Customer Service VA

<strong>Key Responsibilities:</strong><ul><li>Answer incoming calls and schedule service appointments through Housecall Pro</li><li>Record and update customer information and service details</li><li>Upload customer photos and respond to emails</li><li>Send service reminders and schedule follow-up calls</li><li>Conduct 6-month post-installation quality control calls</li><li>Educate customers on service contracts and process enrollments</li><li>Schedule annual service appointments for contract customers</li><li>Review daily schedules and optimize technician routes and drive time</li></ul><p><br></p><p><strong>Experience & Proficiency:</strong></p><ul><li>Previous Customer Service/CSR experience <strong>REQUIRED</strong></li><li><strong>Prior home service industry experience strongly preferred</strong></li><li><strong>Plumbing industry experience is a plus</strong></li><li><strong>Housecall Pro CRM experience REQUIRED</strong></li><li><strong>ServiceTitan experience is a plus</strong></li><li><strong>Excellent English communication skills (written and verbal)</strong></li><li><strong>Strong customer service, speaking, and listening skills</strong></li><li><strong>Should have lead experience from a corporate setup or as a VA IMPORTANT</strong></li><li><strong>College degree preferred for inexperienced but coachable candidates IMPORTANT</strong></li><li><strong>Proficient in G Suite, Microsoft 365, and AI tools</strong></li><li><strong>Strong CRM and computer skills</strong></li></ul><p><br></p>

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