I’m Rhino Julie, and I LOVE building super teams to service our clients' needs. If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team My promise to you: I provide a FUN working environment. We are constantly learning new things. We are a team who wants to be the best at what we do, which means you have the BEST teammates. I ALWAYS pay on time. I treat all of my team members with respect and love. Client Overview: Veille is an awesome entrepreneur in the automotive industry with a growing team, looking for an equally awesome unicorn to help make sure no customer follow-ups fall through the cracks and help with communication efforts, so he can focus on the things he does best. Client Requirements: - Must be able to work 20 hours weekly, with strong potential to increase to full-time (40–50 hours/week) immediately based on performance - Must be able to work Monday–Friday, 10am–2pm Pacific Time (US) - Must have strong English communication skills (written and verbal) - Must be comfortable speaking English clearly with minimal accent for calls and meetings - Highly organized, detail-oriented, proactive, and able to manage multiple priorities independently - Must be confident, decisive, and able to figure things out independently - Must have customer service experience and be comfortable handling outbound calls to warm leads (for lead follow-ups) - Must value respect, teamwork, continuous learning, honesty, and positivity - Must have a working understanding of how to use AI tools effectively (e.g., ChatGPT, Claude) to increase efficiency Responsibilities/Tasks: Must-Have Experience (*Responsibilities You Must Be Proficient In*): These are the tasks the VA needs to handle independently and confidently from day one: *Customer Service Support* - Handle lead follow-ups via phone calls and email, keeping on top of warm leads so nothing falls through the cracks - Respond to customer inquiries as needed, with a focus on follow-up communications - Manage and respond to email/inbox daily *Social Media & Communications Support* - Manage social media replies and comments, and monitor posts to help improve engagement - Send out periodic newsletters Nice-to-Have Experience (*Responsibilities You Can Learn Over Time*): These tasks are valuable but can be trained on the job: - Support with lead generation tasks if needed - Assist with general administrative tasks as needed Pay and Benefits: - Competitive hourly rates - Wellness package - Squad Breaks (paid time off) - Quarterly performance bonuses - Holiday and year-end bonuses - Annual appraisal ---------------- Our super cool hiring process: - We have real people communicating with you and looking at your application - We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it. - At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.