Customer Support Specialist – US Mortgage

Job Description:

  • Provide live, concierge-style support to customers via phone, chat, and other real-time channels
  • Guide customers through Aven’s products, processes, and next steps with clarity and confidence
  • Accurately document customer interactions and outcomes in internal systems
  • Identify recurring customer questions or friction points and share insights with product and operations teams
  • Conduct outbound calls to new leads to introduce Aven
  • Resolves or escalates complaints through appropriate channels
  • Uphold high standards of professionalism, privacy, and attention to detail when handling sensitive information

Requirements:

  • Must Have: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing
  • Strong verbal and written communication skills
  • Ability to learn new products and processes quickly
  • Self-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment
  • Strong attention to detail and follow-through
  • Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience
  • Bonus: Multilingual skills
  • Bonus: Experience in fintech, financial services, or regulated industries

Benefits:

  • Internet allowance
  • HMO
  • Devices and equipment are provided
  • Permanent work from home
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