Dispatcher, CSR – Service Titan

Job Description:

  • Schedule and dispatch technicians for service calls using ServiceTitan
  • Monitor technician schedules, job status, and daily routing
  • Adjust schedules in real time based on call volume, emergencies, and availability
  • Ensure efficient utilization of technicians and timely service delivery
  • Answer inbound calls and assist customers with scheduling and inquiries
  • Provide appointment confirmations, updates, and follow-ups
  • Communicate clearly with customers regarding service windows and expectations
  • Maintain a professional and friendly tone in all customer interactions
  • Enter and update job information accurately in ServiceTitan
  • Track job statuses and ensure proper documentation is completed
  • Coordinate with field technicians, supervisors, and service managers
  • Assist with call tracking, notes, and service records

Requirements:

  • Prior experience as a Dispatcher or CSR in a service-based environment
  • Hands-on experience with ServiceTitan (highly preferred)
  • Availability to work four 10-hour shifts, Saturday through Tuesday

Benefits:

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