Executive Assistant (Part-Time) - Social Work & Psychology Industry

Client Industry: Social Work & Psychology Private Practice

Location: Remote (US Based Client)

Hours: 10 hours per week (with potential to scale)

Compensation: $7-$10 / hour (commensurate with experience)

About the Role

We are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice.

This is a communication-heavy role. You will be the primary voice and face of the practice, managing the daily flow of client phone calls and SMS/text messages. Because you will be interacting directly with North American or Western clients during vulnerable or sensitive moments, a native, near-native, or completely neutral (zero) English accent is strictly required.

Key Responsibilities

  • Live Call & Text Management: Serve as the primary receptionist, answering inbound calls, making outbound follow-ups, and managing the practice's text messaging/SMS channels in real-time.
  • Client Intake & Communication: Handle prospective client inquiries warmly, conduct initial intake screenings, and guide new clients through the onboarding process.
  • Calendar & Appointment Booking: Manage the clinician's daily and weekly calendar, scheduling new appointments, handling cancellations/reschedules, and optimizing the daily flow via text and phone.
  • Office Administration: Keep client records up to date, organize files, manage basic invoicing/billing tracking, and ensure daily admin workflows run smoothly.

Position Requirements

  • Communication: Absolute fluency in English with a native or zero accent. Must be incredibly comfortable on the phone and have a warm, natural conversational cadence.
  • Text/SMS Savvy: Strong written skills with the ability to text clients professionally, clearly, and efficiently.
  • Experience: Previous experience as a virtual receptionist, medical administrative assistant, or phone-based intake coordinator is highly preferred. Experience in a psychology or healthcare setting is a major plus.
  • Soft Skills: High emotional intelligence, deep empathy, and the ability to handle sensitive or emotional client situations over the phone with composure and total confidentiality.
  • Tech Savvy: Proficient with Google Workspace and modern communication platforms (e.g., RingCentral, OpenPhone, or practice software like SimplePractice).

What's in it for You?

  • Competitive hourly rate up to $10/hr (NEGOTIABLE) based on expertise.
  • Flexible, part-time schedule (10 hours/week) to start.
  • Room to grow: Opportunities to scale up your hours and responsibilities as the practice grows.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...