Introduction to Our Company and Industry At The Cigna Group, we are dedicated to improving the health, well-being, and peace of mind of those we serve. As a leader in the healthcare industry, we strive to provide high-quality services that meet the evolving needs of our customers. Our Accredo team is at the forefront of this mission, specializing in specialty pharmacy services that make a meaningful difference in the lives of our patients. We are now seeking an experienced and skilled Pharmacy Technician Lead Representative to join our team, contributing to the success of our pharmacy operations and the well-being of our patients. Role Overview As a Pharmacy Technician Lead Representative at The Cigna Group, you will play a pivotal role in guiding and supporting our team of pharmacy technicians. This position requires advanced knowledge and the ability to work under limited supervision, advising your team on complex tasks such as taking MD clarifications, processing new verbal prescriptions, and managing related activities. Your expertise will be crucial in ensuring the efficient and effective completion of all tasks within the pharmacy, contributing to the overall success of our operations. Key Responsibilities Coordinate and monitor the daily workflow within the pharmacy, ensuring that all tasks are completed efficiently and effectively. Lead team huddles, providing initial coaching and direction to pharmacy technicians, and assist the Technician Supervisor with various quality initiatives such as INCRs and DPMO. Participate in Continuous Improvement efforts, supporting the staffing of pharmacy tech functions as outlined in the Pharmacy Technician job description. Train new employees and identify ongoing training needs for tenured staff who may require retraining, ensuring that our team is always equipped with the latest knowledge and skills. Conduct quality and productivity audits as assigned by the supervisor, and create and modify Standard Operating Procedures (SOPs) to enhance operational efficiency. Perform additional duties as assigned, demonstrating your flexibility and adaptability in a dynamic and engaging role within the pharmacy team. Essential Qualifications To be successful in this role, you will need: A High School diploma or equivalent; post-secondary education is preferred. 3 - 5 years of relevant pharmacy experience is recommended but not required. A valid Pharmacy Technician license / certification / registration as required by state laws. Computer savvy ability in MS Office with strong Excel skills. Strong attention to detail, accuracy, and quality, with the ability to handle high-stress situations. Problem-solving skills, flexibility, and adaptability, with strong time management skills. Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a leadership or supervisory role, with a proven track record of guiding and supporting teams. Advanced knowledge of pharmacy operations, including experience with pharmacy management systems and software. Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, patients, and healthcare professionals. Skills and Competencies To excel in this role, you will need to demonstrate the following skills and competencies: Leadership skills: The ability to guide and support a team of pharmacy technicians, providing coaching and direction to ensure the efficient and effective completion of tasks. Communication skills: Excellent verbal and written communication skills, with the ability to build strong relationships with colleagues, patients, and healthcare professionals. Problem-solving skills: The ability to analyze problems and develop effective solutions, with a strong attention to detail and accuracy. Time management skills: The ability to prioritize tasks and manage your time effectively, with a strong focus on productivity and efficiency. Adaptability and flexibility: The ability to adapt to changing circumstances and priorities, with a flexible and positive approach to work. Career Growth Opportunities and Learning Benefits At The Cigna Group, we are committed to the growth and development of our employees. As a Pharmacy Technician Lead Representative, you will have access to a range of career growth opportunities and learning benefits, including: Professional development programs: Ongoing training and development programs to enhance your skills and knowledge, with a focus on leadership and management. Career advancement opportunities: Opportunities to advance your career within the company, with a range of roles and positions available. Mentorship and coaching: Support and guidance from experienced colleagues and leaders, with a focus on helping you achieve your career goals. Work Environment and Company Culture At The Cigna Group, we pride ourselves on our positive and supportive work environment. As a Pharmacy Technician Lead R