As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.

Why this role matters:

We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

• We’re looking for individuals who:
• Are strong communicators

Have strong organizational skills

Are empathetic and collaborative

Are customer-focused team players

Learn more about Field Support opportunities:

• In this role:
• You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office

You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)

You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan

You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner

You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

• What you need to succeed:
• 3+ years of experience working in a veterinary practice or similar work experience

Familiarity with IDEXX products

Valid driver’s license and acceptable driving record required

Residency in the Las Vegas South territory (greater Enterprise area) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)

Ability to build and maintain relationships to gain confidence and trust from others

Strong communication and ability to collaborate with customers, management, and peers

Planning and prioritization skills, to make quality, timely decisions

Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations

Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)

Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds

Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus

Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person

Ability to effectively communicate in English with customers and team members

Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

• What you can expect from us:
• Hourly rates targeting $30 – $35 / hour based on experience

Opportunity for annual cash bonus

Health / Dental / Vision benefits day one

5% matching 401k

On-the-job training and career advancement opportunities

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

To consistently meet new people and building relationships with our customers

Continued growth within your position through comprehensive training programs

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every indust