Freelance Chat Engagement Agent | Permanent WFH

Position Title: Chat Engagement Agent (Freelance)

Permanent WFH | Open for fresh graduates/no experience | FULL TIME

Provide real-time customer support via chat platforms, ensuring timely and accurate responses to client inquiries.

Responsibilities

  • Handle inbound customer queries through chat systems
  • Provide product/service information and resolve customer concerns
  • Escalate complex issues to higher-level support or management
  • Maintain accurate records of customer interactions
  • Follow communication scripts and guidelines to ensure consistency
  • Meet daily/weekly performance metrics (response time, resolution rate, customer satisfaction)
Qualifications:
  • MUST HAVE Strong written communication skills in English (AU, UK, US)
  • Excellent fluency in English is required to deliver exceptional customer service
  • Ability to multitask and manage multiple chat conversations simultaneously
  • High school graduates, fresh grads welcome
  • No experience required
  • Must have device for remote work
Technical Requirements
  1. Computer/Laptop:
    • Minimum 8GB RAM
    • Dual-core processor or higher (Intel i3/i5, AMD Ryzen, etc.)
    • Windows 10 or higher / macOS

  2. High-Speed Internet:
    • Minimum 10 Mbps download and upload speed
    • Wired (Ethernet) connection preferred over Wi-Fi

  3. Webcam/Headset with Microphone • Required for training sessions, video calls, and monitoring (as applicable)

Compensation (Freelance):
  • ₱17k salary package + 13th month pay benefit (FIXED) (for FULL TIME)
  • Device Allowance
Schedule:
  • Work From Home, shifting 24/7
  • Must be available to work rotating day and night shifts within our 24/7 operation
  • Training onsite (IT Park, Cebu City) (2 weeks), then full WFH
  • Mandatory attendance at the 2-week onsite training programme in Cebu City is required
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