High Volume · E-Commerce Support Customer Service Agent | Phone · Chat · Email ($700/month NET) - Contract to Hire
About the Role
We run a high-volume e-commerce customer support operation across 50+ online brands. Our team handles a large number of inbound calls every day, alongside live chat and email. We use Zendesk as our support platform — you must already know how to use it. This is not a training position for Zendesk.
We need someone who is sharp, composed under pressure, and able to adapt quickly across different brand guidelines and customer situations.
What You Will Do
Handle a high volume of inbound phone calls — this is the primary channel
Manage live chat conversations in real time
Reply to email tickets and written customer inquiries
Resolve issues across multiple e-commerce brands inside Zendesk
Meet response time targets within a structured, fixed shift
Adapt quickly to different brand voices and product types
Requirements
Zendesk experience is required — you must know the platform before applying
Neutral accent — clear, professional red spoken English that is easy for customers to understand
Excellent written English — grammar, clarity, and tone
Fast learner — able to absorb brand guidelines and workflows quickly
Comfortable with high-red-alert call volumes — back-to-back calls are the norm, not the exception
Must be available for a fixed shift between 8 AM and 9 PM EST, Monday through Sunday
Shifts may be adjusted based on call volume — flexibility is required
6 hours per day with 2 rest days per week
⚠️ Mandatory Equipment — No Exceptions
Reliable primary internet connection
Backup internet / WiFi (required at all times)
Headset (required for all calls)
Reliable computer in good working condition
Compensation & Schedule
$650 / Month
6 Hours/Day
Mon–Sun · 2 Rest Days
Shift: 8 AM–9 PM EST
Ongoing Contract
How to Apply
📋 Read This Before Submitting
To show you have read and understood this post, your cover letter must contain two things only — nothing else:
The color in the job posting followed by the correct answer to: 1 + 1 × 0
A 2-minute voice recording explaining why you are a fast learner — use a real example. No script. This is not optional.
Do not write a cover letter. Any proposal with a written cover letter beyond these two items will not be reviewed.
📞 THIS IS A HIGH CALL VOLUME ROLE — If you are not comfortable with back-to-back calls, this is not the right fit.
