Infrastructure Performance Consultant/Infra & Network Engineer | Nightshift-WFH

Role Summary The Infrastructure Performance Consultant provides specialized consultancy services to InterAction customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

  • Assessment and advisory against established architecture standards
  • Identification of infrastructure deviations impacting performance
  • Collaboration with internal teams for tailored client recommendations
  • Implement preventative infrastructure best practices
  • Improve system reliability, scalability, and adoption
Initially established as a part-time role, this position will validate demand, define service offerings, and contribute to the creation of a full-time Professional Services consultancy function focused on infrastructure performance optimization. This role is critical to driving customer value realization, protecting product reputation, and enabling long-term adoption of InterAction.

Key Responsibilities

1. Reactive Performance Troubleshooting (Consultative)
  • Engage directly with customers experiencing InterAction performance issues.
Conduct structured performance diagnostics across:
  • Application servers

  • Databases

  • Network configuration

  • Authentication layers

  • Reverse proxies

  • WAFs

  • API gateways

  • Load balancers
2. Infrastructure & Architecture Advisory
  • Provide expert guidance on how InterAction should be deployed within:
  • Azure and hybrid environments
  • Reverse proxy environments
  • WAF-protected environments
  • High-availability configurations
3. Proactive Consultancy Services Development
  • Identify recurring infrastructure-related performance patterns.
  • Infrastructure Health Checks
  • Pre-Go-Live Architecture Reviews
  • Performance Optimization Assessments
  • Infrastructure Readiness Reviews
  • Create standardized assessment frameworks.
  • Define service deliverables and engagement models.
  • Help shape the future full-time Professional Services consultancy function.
4. Cross-Functional Collaboration

Work closely with

  • Professional Services Consultants
  • Project Managers
  • Product Engineering
  • Technical Support
  • Customer Success
To ensure:
  • Smooth handoff between reactive support and consulting engagements
  • Early risk identification during implementations
  • Alignment between product design and real-world deployment patterns
5. Documentation & Knowledge Enablement
  • Develop infrastructure performance best-practice guides.
  • Create troubleshooting playbooks for Support.
  • Document validated configuration patterns.
  • Feed recurring findings back to Product for roadmap consideration.
  • Contribute to internal training on infrastructure-related performance risks.
  1. Strategic Impact & Customer Value
  • Improve time-to-resolution for complex performance issues.
  • Increase customer confidence in InterAction deployments.
  • Reduce escalations misclassified as product defects.
  • Strengthen adoption by ensuring stable and scalable deployments.
  • Protect brand reputation through high-quality technical advisory.
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