Junior Technical Project Engineer | WFH (Night Shift)

Junior Technical Project Engineer

6-month Contract with potential for extension/regularization based on performance

WFH | 9pm to 6am Shift

Job Description:

  • The Technical Project Engineer Team is a global, cross-functional group of engineers and project managers dedicated to the successful deployment, configuration, and optimization of Zoom Phone solutions for enterprise customers. As a Junior Technical Project Engineer (JRPE), you will work alongside experienced Senior Project Engineers and Technical Project Managers, providing hands-on build assistance and technical support across active customer deployment projects. Our team operates with a strong culture of knowledge sharing, mentorship, and continuous improvement — junior engineers are supported through structured shadowing, guided task execution, and progressive ownership of project workstreams as skills develop.
Key Responsibilities:
  • Assist senior-level engineers with system troubleshooting and various customer-facing implementation initiatives.
  • Build and modify operational call flows based on documented solution designs and customer requirements.
  • Provision new Zoom Phone users and perform system configuration, validation, and functional testing for deployment requests.
  • Test and validate all serviced requests to ensure accuracy and full functionality.
  • Submit and manage incident tickets and feature requests efficiently using the organization's ticketing system.
  • Create Zoom Phone project documentation, including detailed call flow diagrams and comprehensive runbooks.
  • Author, update, and maintain knowledge base articles to support customer environments.
  • Support MACD (Moves, Adds, Changes, and Deletes) activities for customer environments.
  • Collaborate with cross-functional teams — including Project Managers, Senior Project Engineers, and Porting Team Members — to ensure timely completion of project deliverables.
  • Follow established engineering processes, documentation standards, and quality guidelines.
  • Continuously expand technical knowledge through training, mentorship, and hands-on project experience.

Qualifications:
  • Bachelor's Degree in any IT related courses.
  • At least 2-3 years of experience similar to the role.
  • Entry-level understanding of Unified Communications (UCaaS) market space, value proposition, and use cases — particularly for Zoom Phone or similar cloud telephony platforms.
  • Experience supporting enterprise telephony deployments, number porting, or call routing configuration.
  • Prior experience utilizing enterprise-level IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar) for incident or change management.
  • Basic understanding of scripting, or work automation principles.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...