Job Description:

• Shipment Coordination & Scheduling: Assisting with the coordination and scheduling of inbound shipments.
• Helping track shipments from suppliers and manufacturers.
• Supporting the selection of transportation methods (air, sea, road, rail) based on guidance from team members.
• Documentation Support: Helping prepare and organize basic import documentation (e.g., invoices, packing lists).
• Learning how to ensure documents are accurate and complete.
• Assisting with document filing and sharing with relevant teams or partners.
• Compliance Assistance: Supporting the team in learning and following customs and import regulations.
• Assisting with the gathering of documents for customs brokers and internal use.
• Learning about the customs clearance process and helping resolve minor issues under supervision.
• Standard Operating Procedures (SOP) Support: Helping document processes and update internal SOPs as directed.
• Participating in improving team workflows through feedback and collaboration.
• Supplier & Vendor Communication: Communicating with suppliers via email or phone to confirm shipment details.
• Reporting shipment status and updates to internal teams.
• Helping resolve fundamental shipment discrepancies with guidance.
• Cost Awareness & Optimization Support: Assisting in gathering quotes and rate comparisons for shipments.
• Supporting the tracking and logging of shipping-related expenses.
• Problem-Solving & Risk Support: Reporting delays or issues to senior staff.
• Assisting in documenting and tracking shipping challenges.
• Learning how to support contingency planning and problem resolution.

Requirements:

• Must be a Bachelor of Science in Customs Administration graduate or other relevant course.
• Must know Incoterms.
• Experience handling import and export shipment processes is required.
• Knowledge or experience with shipping processes and documentation is a must.
• Strong attention to detail and a willingness to learn new processes.
• Basic analytical and problem-solving skills.
• Ability to work independently and manage time effectively, especially in a remote environment.
• Clear and professional written and verbal communication skills.
• Comfortable using Windows-based desktop software and basic office tools (e.g., Microsoft Word, Excel, email platforms).
• Excellent organizational skills with a focus on accuracy and quality.
• Ability to follow instructions and standard operating procedures.
• Interest in learning about data entry, document processing, and logistics.
• Willingness to make professional phone calls and communicate with clients or service providers as needed.
• Exposure to or interest in learning tools like Magaya or CargoWise is advantageous.
• Familiarity or exposure with pricing workflows, including quotations and sales markups, is a plus.

Benefits:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.