About the role

Reporting to the Facilities Manager, we are seeking a proactive and experienced Maintenance Supervisor to join the Teleperformance team at TP McKinley in Taguig City, Metro Manila. This is a full-time position based on-site at our McKinley location. As Maintenance Supervisor, you will play a critical role in ensuring the operational efficiency, safety, and optimal condition of our facilities. This position is essential to maintaining a productive work environment and supporting the overall business objectives of Teleperformance.

Key responsibilities

• Oversee daily maintenance operations and coordinate with maintenance team members to ensure all equipment, systems, and facilities are maintained to the highest standards

• Conduct routine inspections of building infrastructure, mechanical systems, electrical systems, and HVAC equipment to identify and address maintenance issues promptly

• Schedule and supervise preventive maintenance programmes to minimise equipment downtime and extend asset lifespan

• Manage maintenance requests and work orders, prioritising tasks based on urgency and impact on operations

• Respond to emergency maintenance issues and coordinate emergency repairs to ensure business continuity

• Maintain accurate documentation and records of all maintenance activities, equipment servicing, and repairs

• Monitor inventory levels of maintenance supplies and equipment, ordering replacements as needed

• Ensure compliance with health, safety, and environmental regulations within the maintenance department

• Train and mentor maintenance staff, providing guidance on best practices and safety procedures

• Collaborate with external contractors and vendors to ensure quality workmanship and cost-effectiveness

• Report maintenance performance metrics and budget expenditures to management on a regular basis

What we're looking for

• 1 year of experience in a maintenance supervisor or senior maintenance technician role within a commercial or corporate facility environment

• with HVAC experience only

• Strong knowledge of building systems, including HVAC, electrical, plumbing, and general facility maintenance

• Proven ability to manage and supervise a team of maintenance technicians effectively

• Excellent organisational and prioritisation skills with the ability to manage multiple tasks simultaneously

• Strong problem-solving abilities and technical troubleshooting expertise

• Proficiency in maintenance management systems and computerised work order systems

• Valid driver's licence and willingness to respond to emergency maintenance calls outside regular working hours if required

• Excellent communication skills, both written and verbal, with the ability to interact professionally with staff at all levels

• Certification in building maintenance or a relevant trade qualification is preferred

• Knowledge of health and safety regulations and maintenance best practices is essential

• Budget management experience and cost control awareness would be advantageous

What we offer

At Teleperformance, we are committed to providing our employees with a rewarding work environment and comprehensive benefits package. We offer competitive salary and allowances commensurate with experience, health and wellness benefits including medical coverage, and opportunities for professional development and career advancement. We recognise the importance of work-life balance and foster a supportive, inclusive workplace culture where every team member can thrive. Our employees benefit from ongoing training programmes, performance recognition initiatives, and a collaborative team environment. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

About us

Teleperformance is a global leader in digital customer experience and business services. With operations across multiple countries, we specialise in providing customer support, technical assistance, and business process solutions to leading brands worldwide. At our TP McKinley facility in Taguig City, Metro Manila, we are committed to delivering excellence in service delivery whilst maintaining state-of-the-art facilities and a positive work environment for our employees. Our mission is to create meaningful connections between our clients and their customers through innovative solutions, dedicated people, and unwavering commitment to quality. We value integrity, innovation, and inclusivity, and we strive to be an employer of choice in the industry.

Apply now

If you are an experienced maintenance professional with strong leadership skills and a passion for facility excellence, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to apply for the Maintenance Supervisor position at TP McKinley. Join the Teleperformance team and contribute to the success of our growing organisation in Manila.