Manager of Product & Student Experience

The Product Manager will own the vision, strategy, roadmap, and execution of the MyThorneAI platform. This role serves as the bridge between customers, students, educators, customer success, sales, and the software development team.

The Product Manager will identify opportunities to improve student engagement, increase platform adoption, enhance accessibility, and ensure the product delivers measurable career readiness outcomes.

This role is highly collaborative and works closely with the CEO, CTO, developers, designers, and customer-facing teams to bring new features and improvements from concept to launch.

Key ResponsibilitiesProduct Strategy & Roadmap

  • Develop and maintain the MyThorneAI product roadmap.
  • Prioritize features based on customer feedback, business objectives, and student outcomes.
  • Identify opportunities to improve engagement, retention, and platform effectiveness.
  • Align product initiatives with company growth goals and customer needs.
  • Conduct market research and competitive analysis.
Customer & User Research
  • Gather feedback from:
  • Students
  • Teachers
  • School administrators
  • Workforce partners
  • Vocational Rehabilitation stakeholders
  • Analyze pilot program results and customer feedback.
  • Translate customer insights into product requirements and enhancements.
  • Conduct interviews, surveys, and usability testing.
Product Development
  • Write detailed product requirements documents (PRDs).
  • Create user stories and acceptance criteria.
  • Collaborate with engineering and design teams to deliver features.
  • Participate in sprint planning and product reviews.
  • Ensure products are launched on time and meet quality standards.
Student Experience & Accessibility
  • Improve user experience for general education students and students with disabilities.
  • Collaborate on accessibility initiatives, including:
  • IDD-friendly learning pathways
  • Read-aloud functionality
  • Simplified learning experiences
  • Universal Design for Learning (UDL) principles
  • Monitor student engagement metrics and recommend improvements.
Analytics & Performance
  • Track key product metrics including:
  • Student engagement
  • Lesson completion rates
  • User retention
  • Career pathway progression
  • Resume completion rates
  • Interview simulation usage
  • Use data to guide product decisions and roadmap priorities.
Cross-Functional Leadership
  • Partner with:
  • Engineering
  • Customer Success
  • Sales
  • Marketing
  • Strategic Partnerships
  • Communicate roadmap updates and product releases.
  • Ensure alignment across departments.
Preferred Projects The Product Manager will lead initiatives such as:
  • Career Readiness Roadmap Enhancements
  • Resume Builder Improvements
  • AI Interview Coach Expansion
  • Speech Coach Features
  • Work Simulation Experiences
  • Student Achievement & Badge Systems
  • Career Explorer Enhancements
  • IDD Student Learning Experiences
  • Teacher & Administrator Dashboards
  • Pilot-to-Contract Conversion Improvements
QualificationsRequired
  • 3+ years of Product Management experience.
  • Experience managing SaaS or EdTech products.
  • Strong understanding of Agile development methodologies.
  • Experience writing product requirements and user stories.
  • Excellent communication and organizational skills.
  • Ability to translate customer feedback into actionable product improvements.
Preferred
  • Experience in:
  • Education Technology (EdTech)
  • Career Readiness
  • Workforce Development
  • K-12 Education
  • Accessibility Design
  • Vocational Rehabilitation Programs
  • Familiarity with:
  • Jira
  • ClickUp
  • Trello
  • Figma
  • Product analytics tools
Key Performance Indicators (KPIs) The Product Manager will be evaluated on:
  • Student engagement rates
  • Lesson completion rates
  • Feature adoption
  • Customer satisfaction scores
  • Pilot-to-contract conversion support
  • Roadmap execution
  • Product release timelines
  • Accessibility improvements
  • User retention and platform usage
Success in the First 90 DaysFirst 30 Days
  • Learn the platform and customer base.
  • Review pilot feedback and customer interviews.
  • Meet with internal stakeholders.
  • Audit current roadmap.
Days 31–60
  • Prioritize product improvements.
  • Create roadmap recommendations.
  • Launch quick-win enhancements
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