Manager - Operations Risk Management Job Description 9th in Great Place to Work's Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine's 2026 World's Most Admired Companies 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great Place to Work's Best Company To Work For 2025 The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders. The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. Responsibilities The Manager, Operational Risk Management (ORM), Independent Monitoring and Testing: • Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology • Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan • Conduct independent, risk-based testing and monitoring by analyzing operational risks, trends, and issues to prioritize reviews. Collaborate with first-line teams to evaluate business activities and controls, leading walkthroughs to enhance the control environment. • Independently monitor operational risk trends and activities • Manage and perform an effective challenge process based on a defined criteria and build in to annual plan • Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks • Proactively identify areas for high risk for intervention • Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics • Be a key leader for sharing insights, better practices, themes, etc. across the enterprise. Qualifications Minimum Qualifications: • 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management and testing lifecycle activities • Excellent project management, communication, and interpersonal skills • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards • Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: • Bachelor's Degree in Finance, Business, Risk Mgmt., Accountancy etc. or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous • Experience in at least one of the following: • Translating operational risk strategy and appetite into execution guidelines • Oversee the implementation of the operational risk governance frameworks • Communicating and ensuring understanding and adherence to operational risk procedures and standards • Manage the operational risk exam management processes • Experience in financial services industry Additional Details: • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) • Work From Home Requirements: • Must have at least 25 mbps internet connection plan / speed • Must have a private & quiet area to work at home • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions. ORMCM About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.