No BPO Experience? No Problem CSR Hiring |Up to 30k(35k SOB)

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join the dynamic team at GDV Business Services Co. This is a full-time position based in Santa Ana, Manila City, Metro Manila. As a Customer Service Representative, you will be the voice of our company, delivering exceptional support to our clients and ensuring their satisfaction with every interaction. This role is perfect for individuals looking to launch or advance their career in customer service, with no prior BPO experience required. You will play a vital role in building strong customer relationships and contributing to the success of our organisation.

Key responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels in a professional and courteous manner

  • Provide accurate information about products and services to resolve customer issues and concerns

  • Document all customer interactions and maintain detailed records in the company's systems

  • Handle customer complaints with empathy and work towards effective solutions

  • Process customer requests, orders, and transactions accurately and efficiently

  • Meet or exceed performance targets including call handling times, quality standards, and customer satisfaction metrics

  • Collaborate with team members and other departments to resolve complex customer issues

  • Follow company policies, procedures, and guidelines consistently

  • Continuously improve customer service skills through training and feedback

  • Identify opportunities to enhance the customer experience and suggest improvements to management


What we're looking for

  • High school diploma or equivalent; additional qualifications are a plus but not required

  • Excellent communication skills with the ability to speak clearly and listen actively

  • Strong customer service orientation with a genuine desire to help others

  • Patience and professionalism when dealing with difficult or frustrated customers

  • Ability to multitask and prioritise work in a fast-paced environment

  • Reliable and punctual with strong attendance record

  • Basic computer literacy and proficiency with typing

  • Willingness to learn and adapt to new processes and systems

  • Positive attitude and ability to work collaboratively within a team

  • Prior customer service or call centre experience is preferred but not essential; we welcome entry-level candidates with the right attitude and work ethic


What we offer

GDV Business Services Co. is committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation packages with salaries ranging up to 30,000 PHP, with opportunities for increases up to 35,000 PHP based on performance and experience. Additional benefits include ongoing training and development programmes to help you succeed in your role, opportunities for career advancement within the organisation, a collaborative and inclusive team environment, and support from experienced supervisors and colleagues. We believe in work-life balance and provide a professional workplace where your contributions are valued and recognised.

About us

GDV Business Services Co. is a trusted business services provider dedicated to delivering exceptional customer support solutions. With a commitment to quality, integrity, and customer satisfaction, we have established ourselves as a reliable partner for businesses across various industries. Our company culture emphasises teamwork, continuous improvement, and employee development. We pride ourselves on creating an inclusive workplace where every team member has the opportunity to grow, learn, and contribute meaningfully to our collective success. At GDV Business Services Co., we believe that our employees are our greatest asset, and we invest in their professional development and well-being.

Apply now

Ready to start your customer service career with GDV Business Services Co.? We would love to hear from you! Please submit your application including your resume and a brief cover letter explaining why you are interested in this position. Join our growing team and make a real difference in customer satisfaction. Apply today and take the first step towards a rewarding career in customer service.


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