Non-Voice Chat Support- No BPO Experience Required

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

Responsibilities include but not be limited to the following:

  • Assist our community and help resolve inquiries empathetically, accurately, and on time
  • Become and remain knowledgeable about social media products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right for our community in supporting social media's mission to #ShipLove
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce social media's Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Minimum Qualifications:

  • At least a high school graduate
  • 6 months of BPO experience
  • No experience or freshers can apply
  • Keen to details
  • Work Location: BGC Taguig City
We have so much in store for you!
• Monthly Basic Salary
• Monthly Rice Subsidy (Tax Exempt)
• Monthly Clothing Allowance (Tax Exempt)
• 10% Night differential for Probationary & 20% Night Differential Pay for full-time
• Performance-based monthly variable incentive (as much as Php 4,000/month)
• Performance-based annual salary increase
• 18 leaves per year upon confirmation
• 13th Month Pay
• Life and Accident Insurance for the employee
• SSS, Pag-Ibig, Philhealth
• Retirement Benefit Plan
• Health and Medical Insurance for the employee – with the option to enroll family member/s

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit us on Twitter, Facebook, LinkedIn, and YouTube.

(  Equal opportunity employer mandatory + more information details here)

 

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

  • SSS employment history (SSS static Report)
  • COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
  • College or high school diploma
  • Transcript of Records (TOR)

We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

*Terms and Conditions Apply. 

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