Non-Voice Customer Service Support | Project-Based | WFH | Flexible Shift

Transform Customer Support in the Digital Wellness Industry

Human connection sits at the heart of successful digital wellness experiences. The Non-Voice Customer Service Support professional ensures every user feels heard, informed, and supported, directly strengthening retention, trust, and brand reputation. Grow with a mission-driven global platform and Emapta through a long-term career designed for top 1% talent seeking stability, global exposure, continuous growth, work-life balance, purpose, and meaningful progression.

Snapshot

  • Employment Type: Project-Based
  • Work Setup: Permanent Work From Home
  • Shift: Flexible Shift, Weekends Off
Benefits
  • Competitive Salary Package
  • Permanent WFH arrangement
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment
Qualifications
  • 6 months to 2 years of experience in customer service, BPO, email support, chat support, or a related field, preferred
  • Experience providing live chat support and performing data entry
  • Proficiency in Microsoft Office
  • Familiarity with ticketing systems and CRM platforms
  • Strong written communication skills
  • Effective collaboration and teamwork skills
  • Strong multitasking and organizational abilities
  • Professional approach to customer interactions
Responsibilities
  • Respond to customer inquiries through email, live chat, messaging platforms, and support tickets.
  • Provide accurate information about products, services, orders, accounts, billing, and company policies.
  • Investigate and resolve customer concerns, complaints, and service-related issues promptly.
  • Process customer requests, including order updates, account changes, refunds, cancellations, and other service transactions.
  • Document customer interactions, concerns, actions taken, and resolutions accurately in CRM or ticketing systems.
  • Escalate complex or unresolved concerns to the appropriate team or department.
  • Follow established customer service procedures, workflows, and service-level agreements.
  • Maintain high standards of written communication, including grammar, professionalism, clarity, and accuracy.
  • Meet productivity, response time, customer satisfaction, quality, and resolution targets.
  • Coordinate with internal teams when additional information or assistance is required to resolve customer concerns.
  • Protect confidential customer and company information in accordance with data privacy and security policies.
  • Participate in training and continuous improvement activities.
About the Client Our client is an innovative digital wellness company transforming personal development through guided meditation, reflective journaling, and intimate peer support. It has created a distinctive platform that turns inner work into structured, accessible daily journeys focused on mindfulness, self-love, emotional resilience, relationships, and purpose. By combining expert-led practices with small accountability groups, the company helps users pursue lasting change with greater connection and consistency. Its impact also extends beyond members by supporting vulnerable children through charitable contributions in Thailand today.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...