Operation Associate (for Order Management Team)

Operations Associate | Order Management Team | Can START ASAP

Full Onsite | Eastwood, Quezon City | Performative resource will be converted to WFH

Monday to Friday only | Weekends Off | 09:00 am to 06:00 am

Up to ₱35,000/month + other benefits and allowances

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ABOUT THE ROLE

We're looking for a detail-oriented and organized Operations Associate to support our order processing and customer operations. In this role, you'll help ensure customer orders are processed accurately, customer records are up to date, and day-to-day operational tasks are completed on time. If you enjoy working with data, following processes, and collaborating with different teams, we'd love to hear from you.

Qualifications:

  • Bachelor's degree in any business-related course or equivalent work experience.
  • 2–4 years of experience in order management, sales support, customer operations, shared services, or other related administrative roles.
  • Experience in administrative, customer service, sales support, or operations is an advantage but not required.
  • Strong attention to detail with good organizational and time management skills.
  • Comfortable using Microsoft Office (especially Excel) and willing to learn new systems.
  • Strong communication skills and the ability to work well in a team.
Responsibilities
  • Process customer orders, billing requests, and related transactions accurately and on time.
  • Prepare quotes, proposals, contracts, and other supporting documents when needed.
  • Maintain and update customer records, ensuring all information is accurate and complete.
  • Monitor order progress and coordinate with internal teams to ensure smooth order fulfillment.
  • Provide administrative support to sales and operations teams by managing documentation and transaction records.
  • Identify and report any transaction issues or discrepancies and assist in resolving them.
  • Prepare reports, maintain accurate records, and support audit or compliance requirements.
  • Contribute ideas and support process improvements to enhance operational efficiency and customer experience.
Pay: Php30,000.00 - Php35,000.00 per month

Benefits

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home
Application Question(s):
  • How do you rate your English communication skills (Verbal or Written)? 1 (Lowest) to 5 (Highest) only
Experience:
  • Operations Associate (Order Management): 2 years (Preferred)
Work Location: In person
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