Operations/Admin Assistant

Job Description:

  • Schedule customer appointments and coordinate installation timelines with on-the-ground teams
  • Maintain accurate data across Pipedrive CRM and quoting software
  • Liaise with installers and internal staff via Slack, Close, and WhatsApp to ensure smooth operations
  • Manage stock coordination, ensuring materials are on-site prior to scheduled installs
  • Keep Google Calendar and project tracking tools up to date
  • Support the business owner with day-to-day operational tasks and communications
  • Notify relevant parties of any changes, updates, or scheduling movements
  • Assist with general admin and process management using Notion and Google Sheets

Requirements:

  • Proven experience in operations, admin, or EA roles, ideally in fast-paced or trade/service businesses
  • Strong proficiency with Pipedrive, Slack, Close, Calendly, Zapier, Notion, Google Sheets, Google Calendar, and WhatsApp
  • Excellent English communication skills, written and verbal; confident in client-facing interactions
  • Highly organized with strong attention to detail, especially around data accuracy
  • Ability to work autonomously and manage multiple priorities simultaneously
  • Resilient under pressure, capable of adapting quickly in a dynamic environment
  • Availability during AEST business hours (approx. 8 AM – 4 PM), with occasional early starts

Benefits:

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