Operations Coordinator (Japanese Speaker)

We are growing! We are currently looking to hire an Operations Coordinator to work with us remotely.

Who we are

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

  • Handle the process of Evaluators acquisition for the forecasted missions in operating areas
  • Ensure proper scheduling and execution of the fieldwork projects as per company standards
  • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
  • Conduct surveys screening and validation
  • Set appropriate pay rate to evaluations while making sure operation margin target is reached
  • Contribute to the Evaluators Database optimization and make sure data are updated
  • Maintain healthy relationship with Evaluators.
  • Make sure the finance team has all their payment details of evaluators to receive their payments on time.
What you will bring along:
  • Diploma in Administration, Business, Management, or relevant field.
  • At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
  • Native level Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
  • Social media/Tech savvy (personal or professional)
  • Microsoft Office skills required; other software knowledge is appreciated!
  • Interest/ experience in social media outreach and community management
  • Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
  • Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
  • Passionate, positive, and outgoing personality. Ability to work as part of a team.
  • Ability to work under pressure and to manage stress.
  • Customer-service orientation
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...