Operations Manager (Travel Operations) | Makati

Operations Manager (Travel Operations)

Location: Makati

Work Setup: Onsite

Work Schedule: Monday to Friday, Dayshift

Job Summary The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

  • Oversee daily travel operations including reservations, ticketing, and booking management
  • Handle complex and VIP travel arrangements including high-priority and executive bookings
  • Build and maintain strong relationships with airlines and travel partners
  • Lead and manage operations teams to ensure service excellence and efficiency
  • Monitor operational performance, service levels, and key metrics
  • Resolve escalations, operational issues, and client concerns
  • Implement process improvements to enhance efficiency and service quality
  • Coordinate with internal teams to ensure seamless service delivery
Qualifications
  • Bachelor’s degree in Tourism, Hospitality, Business, or related field
  • Strong experience in travel agency operations, ticketing, and reservations
  • Knowledge of booking systems such as Amadeus, Sabre, or similar tools
  • Proven leadership and people management experience
  • Strong stakeholder management and coordination skills
  • Experience handling VIP or corporate travel accounts is an advantage
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