Operations Trainer (USRN)

Location: Makati (Onsite)

Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Salary : PHP 90,000 + PHP 3,600 allowance

Qualifications

  • Active PHRN and USRN (Mainland)
  • Either at least 2 years training experience, OR USRN with strong SME/product knowledge (RPh is a plus)
  • Strong communication and facilitation skills

Job Description

  • Clinical Escalations: Act as the primary resource for Clinical Nurses encountering complex medication profiles, drug interactions, or difficult disease state management scenarios.
  • Quality Assurance & Auditing: Conduct regular clinical audits of patient documentation and recorded calls to ensure strict adherence to the 5 Core Elements of MTM Services and internal quality standards.
  • Training & Nesting Support: Partner with the training team to support new hire onboarding (nesting phase), ensuring clinical concepts are accurately translated into practical, telephonic workflows.
  • Knowledge Management: Develop, update, and maintain clinical job aids, process flows, and FAQs.
  • Continuous Education: Design and facilitate ongoing clinical upskilling sessions, fostering a culture of employee-generated learning where nurses share unique case studies and best practices.
  • Cross-Functional Collaboration: Work alongside US counterparts and clinical pharmacists to clarify guidelines and implement new clinical directives from the client

Perks and Benefits:

  • Retirement Plan
  • HMO from day 1 of employment
  • Medical/Dental Reimbursement
  • Up to 25 Wellness Leaves
  • Annually Wellness Leave encashment (non-taxable)
  • Tuition fee reimbursement
  • Employee assistance program
  • Employee referral program
  • Quarterly Performance-based Incentives

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