Order Management - Back Office

<figure class="table"><table class="ck-table-resized" border="0" cellpadding="0" cellspacing="0" width="821" style="border-collapse: collapse; width: 616pt;"><colgroup><col width="351" style="width: 42.69%;"><col width="470" style="width: 57.31%;"></colgroup><tbody><tr height="20" style="height: 15pt;"><td class="xl74" colspan="2" height="20" width="821" style="height: 15pt; width: 616pt;">Client<span>  </span>/ Vertical head Approved New Hire Request</td></tr><tr height="20" style="height: 15pt;"><td class="xl63" height="20" style="border-top-width: medium; border-top-style: none; border-top-color: currentcolor; height: 15pt;">Program:</td><td class="xl65" style="border-top-width: medium; border-top-style: none; border-top-color: currentcolor;">FM-FAO</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">BLI/Process Name:</td><td class="xl65" style="border-top-width: medium; border-top-style: none; border-top-color: currentcolor;">RENTOKIL-TERMINIX</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Designation:</td><td class="xl66">Analyst</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">No of Head Count (s):</td><td class="xl66">6</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">New Hires/Replacement Hires (HC) by Designation</td><td class="xl66">New Hires</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Billed /Unbilled / BU / OPS Bench</td><td class="xl66">Billed / RTX Order Management Voice<span> </span></td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">SFDC ID for Billed New Opportunity</td><td class="xl66"> </td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Reasons to hire Unbilled / Bench</td><td class="xl66">Forecasted Increase in HC</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">City / Location:</td><td class="xl66">Manila</td></tr><tr height="19" style="height: 14.5pt;"><td rowspan="3" height="58" width="351" align="left" valign="top" style="border-bottom: 1pt solid black; height: 44pt; width: 263pt;"><p><span style="height: 41px; margin-left: 282px; margin-top: 8px; position: absolute; width: 55px; z-index: 1;"><img src="file:///C:/Users/SRINIV~1.MUD/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png" width="55" height="41" v:shapes="_x0000_s1025"></span></p><figure class="table"><table cellpadding="0" cellspacing="0"><tbody><tr><td class="xl75" rowspan="3" height="58" width="351" style="border-bottom: 1pt solid black; border-top-width: medium; border-top-style: none; border-top-color: currentcolor; height: 44pt; width: 263pt;"><span>Standardized skillset: [Refer attached excel]</span></td></tr></tbody></table></figure></td><td class="xl67" width="470" style="width: 353pt;">Skillset not mentioned in template</td></tr><tr height="19" style="height: 14.5pt;"><td class="xl67" height="19" width="470" style="height: 14.5pt; width: 353pt;">Customer Interaction / Transaction Processing (Experienced)</td></tr><tr height="20" style="height: 15pt;"><td class="xl68" height="20" width="470" style="height: 15pt; width: 353pt;"> </td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Shift (APJ / EMEA / US / Any combination):</td><td class="xl66">AMER (US) / Any Combination</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Reporting Manager :</td><td class="xl66">Sheryll Gutierrez</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Educational Background:</td><td class="xl66">Any</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Experience Required:</td><td class="xl66">Experienced</td></tr><tr height="199" style="height: 149pt;"><td class="xl64" height="199" style="height: 149pt;">Job Description:</td><td class="xl73" width="470" style="width: 353pt;">• Answers customer/client requests or inquiries<span>  </span>through chat or email concerning services, products and concerns that may arise. <br>• Utilizes operational system to process service requests promptly. <br>• May be tasked to work in one or multiple queues/skill sets over various customer contact channels. <br>• Updates all client information in corporate database and maintains the accuracy and integrity of the data. <br>• Ensures that billing methods, pricing and tax codes are properly entered and assigned. <br>• Ensures that service protocols and service specifications are sent with service tickets.<span> </span></td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Client Approval mail:</td><td class="xl66">See attached<span> </span></td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Comments</td><td class="xl69">Additional volume</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Preferred Start date:  (induction date)</td><td class="xl72">29-Jun-26</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Collaborators:</td><td class="xl70">Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro</td></tr><tr height="20" style="height: 15pt;"><td class="xl64" height="20" style="height: 15pt;">Workplace: WFM, WIO, Hybrid</td><td class="xl70">WIO</td></tr></tbody></table></figure>

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