Outsourcing Advisory Management Consulting | Hybrid - Makati/BGC

Roles & responsibilities

  • Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
  • Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
    • Sourcing strategy
    • Business case support and evaluation activities
    • RFP preparation and sourcing process management
    • Service Provider capability assessments & selection
    • Contracting and negotiation support
    • Shared services health check
    • Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
    • Process Improvement and transformation
  • Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view on trends, pricing models, performance, practices and approaches
  • Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge
  • Actively participate in practice development activities through:
    • Support for market insight research, surveys and reports
    • Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities
    • Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines

 

Qualifications

Educational qualifications

  • Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred

Work experience

  • Relevant years of work experience required: 4 to 9 years
  • Consulting firms including Big 4 in advisory roles
  • Experience in pre-sales / transition / operations roles
  • Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles

 

Mandatory skills

  • Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
  • Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
  • RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management

Preferred skills

  • Experience in following areas would be a plus:
  • Information Technology Outsourcing (ITO) & Digital
  • Robotics and automation
  • Financial modelling and business case development

 

Key behavioral attributes/requirements

  • Highly articulate with excellent written and verbal communication and presentation skills.
  • Drive and commitment to deliver high quality service to the company's network.
  • Positive work ethic to deliver results within tight deadlines and in demanding situations.
  • Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.

Additional Details

  • Work arrangement: Hybrid - Makati or BGC office

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